Learner Appeals Policy

Introduction

INDI Skills provides a high quality training solution.  However we recognise that problems, disagreements and disputes can occur.  In order to ensure that these events are resolved promptly INDI Skills have the following appeals policy in place.

All learners will be made aware of the INDI Skills appeals procedure at the start of their course or qualification.

Procedure

All appeals shall be submitted in writing to INDI Skills within 30 days of the occurrence which prompts the appeal.

INDI Skills will acknowledge receipt of the appeal within 5 working days.

The usual appeal process within the INDI Skills, will follow:

Appeal with Trainer, if not resolved:

Move to an independent Trainer/Internal Quality Assurer

INDI Skills will then conduct an investigation in to the circumstances of the appeal.  The Appellant shall be notified in writing as to the outcome of that investigation within 15 working days from the date of acknowledgement.

A detailed record of the investigation will be maintained by the centre as this will be monitored through the centre’s own self-assessment process and the awarding bodies External Quality Assurance Process.

Escalation to AoFAQ

No more than 4 weeks from the date of the notification of the outcome of the investigation into the initial appeal shall pass before matters are escalated to the awarding body, if required.